RETURNS POLICY

Boutique Policy

If you change your mind about a garment, it can be exchanged or a credit given in the boutique where it was purchased from, as long as we receive the garment back within 7 days, the garment is clean and unworn, and all original tags are attached. Under no circumstances will we refund the sale.


Online Boutique Policy

If you change your mind about a garment, it can be exchanged as long as we receive the garment back within 14 days, the garment is clean and unworn, and all original tags are attached. We are also happy to credit or refund the sale.

Garments purchased through KILT online can also be exchanged at your local boutique. If you wish to have a refund you will need to send your garment back to the Design Room.

Please contact us at online@kilt.co.nz if you have a garment you wish to return or exchange, or download our Online Boutique return form here.

Faulty Garments – Online and Boutique

We pride ourselves on providing our customers with original and quality pieces. However, occasionally faulty garments slip through unnoticed. In accordance with the Consumer Guarantee’s Act, when a faulty garment is returned to us, accompanied with a proof of purchase, we will consider repairing or replacing the item within a reasonable amount of time, before choosing to refund the sale.

T’s and C’s

Sale items may not be returned or exchanged unless faulty. All sales of discounted items in our boutiques are final.

The item being refunded will be refunded by the original form of payment.

Shipping costs will not be refunded unless the original item is deemed faulty. Repaired/replacement items will be sent out at our expense.

Items returned for exchange/refund will be processed within 5 working days of being received.

Items deemed faulty will be repaired, replaced or refunded within 10 working days of being received.


COLOUR VARIATION

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further.

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.