RETURNS POLICY

Boutique Policy

If you change your mind about a garment, it can be exchanged or a credit given in the boutique where it was purchased from, as long as we receive the garment back within 7 days, the garment is clean and unworn,all original tags are attached and proof of purchase supplied. Under no circumstances will we refund the sale.

Sales made using laybuy.com adhere to the above returns policy.

Sales on Earrings cannot be exchanged or returned due to health regulations.  

Online Boutique Policy

If you change your mind about a garment purchased from KILT Online, it can be exchanged as long as we receive the garment back within 14 days, the garment is clean and unworn, all original tags are attached and proof of purchase supplied. We are also happy to credit or refund the sale.

Sales on Earrings cannot be exchanged or returned due to health regulations.

Garments purchased through KILT online can also be exchanged at your local boutique. If you wish to have a refund you will need to send your garment back to the Design Room.

If you have an item/s you wish to return or exchange, please complete our Online Boutique Return form here before sending your items/s back.  Please note that if you are outside of New Zealand and wish for an exchange item to be sent, a postage fee of NZ$25 will apply for Australia and NZ$35 for the rest of the world.

Sales made using laybuy.com adhere to the above returns policy.

Faulty Garments – Online and Boutique

We pride ourselves on providing our customers with original and quality pieces. However, occasionally faulty garments slip through unnoticed. In accordance with the Consumer Guarantee’s Act, when a faulty garment is returned to us, accompanied with a proof of purchase, we will consider repairing or replacing the item within a reasonable amount of time, before choosing to refund the sale.

T’s and C’s

Sale items may not be returned or exchanged unless faulty. All sales of discounted items in our boutiques are final.

The item being refunded will be refunded by the original form of payment.

Shipping costs will not be refunded unless the original item is deemed faulty. Repaired/replacement items will be sent out at our expense.

Items returned for exchange/refund will be processed within 5 working days of being received.

Items deemed faulty will be repaired, replaced or refunded within 10 working days of being received.

COLOUR VARIATION

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further.

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.

SHIPPING

Free shipping on all NZ orders over $200. A flat shipping fee of $5 is added to all orders under $200.
No extra charge for rural delivery. 

Orders typically ship within a few days, excluding weekends and holidays.

Packages are delivered by Fastway Couriers (actual transit times may be up to 7 days from shipment). A shipping confirmation email will be sent when your order is dispatched.

Items may be sent from different boutique locations around NZ, so you may get more than one shipping confirmation email and more than one package.

All packages must be signed for. If nobody is there to sign for the package, the courier will leave a calling card for you to arrange collection from the depot or agree on a good time for the next delivery.

A shipping confirmation email will be sent when your order is dispatched. All packages must be signed for. If nobody is there to sign for the package, the courier will leave a calling card for you to arrange collection from the depot or agree on a good time for the next delivery.We are not able to deliver to a PO Box address.

We are not able to deliver to a PO Box address.


INTERNATIONAL SHIPPING

Australia - A flat shipping fee of NZ$25.00 is added to all Australian orders, no extra charge for rural delivery. Packages are delivered by Fastway Couriers (actual transit times may be up to 10 days from shipment). 

Rest of World - For orders of a value less than $300 a flat shipping fee of NZ$35.00 is added.  For orders of a value more than $300 a flat shipping fee of NZ$45.00 is added.  Neither shipping options are tracked or traceable.  Packages are shipped via NZ Post (actual transit times may be up to 10 days from shipment).


T&C’s

All shipping costs are calculated in NZD. All orders are subject to availability. If you have ordered an item that is not available, we will notify you via email or telephone, and you will have the option of choosing a different item or receiving a refund.All online orders are processed and dispatched Monday - Friday (excluding public holidays).  

Orders received on weekends and public holidays will be processed the next business day.

On international orders, an import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country’s authorities, depending upon the laws and regulations of that country. All international deliveries are made ‘delivery duties unpaid’ (ddu). As the recipient, you are liable for all levies charged by the destination country you are shipping to. Payment of these levies may be necessary to release your order from customs on arrival.

For all current Terms for Fastway Couriers please visit: http://www.fastway.co.nz/terms-of-useIf
If items are lost or damaged the cost is covered subject to the consumer guarantees act 1998.

If you need to make a compensation claim for an undelivered item please contact KILT on +64 6 843 0011 or email online@kilt.co.nz

 



 

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